Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the websites, retainer packages, and virtual assistant services (the "Services") provided by SBO Virtual Services ("we", "us", "our"), operating from sbovirtual.com. By purchasing a plan, submitting an enquiry, booking a call, or otherwise using the Services, you agree to these Terms and enter into an agreement with SBO Virtual Services.

1. Who may use the Services

You must be of legal age in your jurisdiction to buy the Services. If you are purchasing on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms. You agree to provide accurate information and to keep it up to date, and you are responsible for all activity carried out under your account and credentials.

2. The Services

We provide remote executive assistance on a monthly retainer basis — including inbox and calendar management, travel and event coordination, research, document preparation, CRM and project administration, and related support. Each plan includes a stated allowance of hours per calendar month. Unused hours do not roll over unless we agree otherwise in writing. We grant you a limited, non-exclusive, non-transferable right to use the Services within the plan you have selected.

3. Acceptable use

You must not use the Services to, or ask us to:

• break any law or regulation, or facilitate anyone else doing so;
• commit fraud, send spam or unsolicited bulk messaging, or impersonate anyone;
• infringe anyone's intellectual property, privacy, or confidentiality rights;
• interfere with the security of any system — including malware, probing, penetration attempts, or scraping;
• perform work requiring a licensed professional (legal, medical, financial, immigration or tax advice) that we are not licensed to provide.

You must not reverse engineer, resell, or redistribute the Services, or attempt to circumvent technical or plan limits.

4. Your content

You keep ownership of the data, files, accounts, and materials you share with us. You grant us a limited licence to access, host, and process them solely to deliver the Services. You confirm that you have the rights to share whatever you give us.

5. Our intellectual property

We retain ownership of the Services, our website, templates, systems, documentation, processes, and branding, and of any improvements to them. Nothing in these Terms transfers our intellectual property to you.

6. Service levels

We work to respond within the timeframes described in your plan, but we do not guarantee that the Services or the website will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

7. Payment, billing, and cancellation

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Plans are billed monthly in advance in US dollars and renew automatically until cancelled. There is no minimum term — you may cancel at any time through the billing portal linked from your receipt, and your plan will continue until the end of the period you have already paid for. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms. Refunds are also described in our Refund Policy.

8. Suspension and termination

We may suspend or terminate your access to the Services if you materially breach these Terms, fail to pay, create a security or fraud risk, or repeatedly or seriously violate our acceptable use rules. You may stop using the Services at any time. On termination we will, on request within 30 days, return or delete the working materials we hold for you.

9. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Services is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect, consequential, or special damages, including loss of profits, revenue, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

10. Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from the content or instructions you provide, your unlawful use of the Services, or your breach of these Terms.

11. General

You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If any provision is unenforceable, the rest remains in force. We may update these Terms and will change the "last updated" date above; continued use of the Services means you accept the updated Terms.

12. Contact

Questions about these Terms: hello@sbovirtual.com.